Our Returns Policy
We want you to love your MØØD Collection pieces. If for any reason you are not completely satisfied, we are happy to accept returns within 14 days of your order being delivered. Please note that we offer refunds only. We do not offer exchanges.
Returns window: 14 days from delivery. Please contact us first at info@mymoodcollection.co.uk before sending anything back.
Conditions for Return
To be eligible for a return, all items must meet the following conditions:
- Items must be returned within 14 days of the delivery date.
- Items must not be visibly worn or washed.
- Items must be free from any scent, including perfume, deodorant, or smoke.
- Items must be returned in their original condition with all tags attached.
- Items that do not meet these conditions will not be accepted and will be returned to the customer.
How to Return
To initiate a return, please contact us at info@mymoodcollection.co.uk with your order number and reason for return. We will guide you through the next steps.
Refunds
Once your return has been received and inspected, we will notify you by email. If approved, your refund will be processed back to your original payment method within 5-10 working days. Please note we do not offer exchanges — refunds only.
No Exchanges
We currently do not offer exchanges. If you would like a different size or colour, please return your original item for a refund and place a new order. For any questions please contact us at info@mymoodcollection.co.uk.